We all want support in every part of our life. Same here in the case of this booming online world, customer support plays an important role in the success of any service-oriented business. Offering top-notch support to customers will definitely build trust with your customers and more likely they will prefer your service again and again.
As we all know that customer satisfaction is the basic fundamental and foundation of a successful business. And here the customer support service system like the desk or the ticketing system based support can help you in numerous ways.
Now the question arises here, how you can provide top-notch support to your customers without putting that much effort. Yes, now you can do that with ease with the help of WordPress Support Ticket System Plugins, you can handle a large user base client queries in a super easy way.
Here if you are running a business related to product or service then your customer may have some queries or doubts, then in this case it’s your responsibility to provide them the simple, effective and well-organized customer support ticket system.
All you need to do is get in touch with your customers constantly for building a healthy relationship that is based on the trust along with the mutual respect. You should set-up a help-desk that can help you to remain connected with your customers.
If your website is powered by WordPress then it would be great if you set up a ticket based customer support system there are tons of plugins that includes free along with premium plugins that can help you set up a reliable and functional support system efficiently.
So, in this post, we have featured the best Free WordPress Customer Support Ticket System Plugins that enables you to build a simple and professional customer support system to resolve all of your customer’s queries within minimum time.
List Of Best Free Support Ticket System WordPress Plugins
Awesome Support plugin is one of the reliable and most versatile WordPress Support Plugin. This plugin is really very flexible and free support ticket system WordPress plugins. And the best part about this plugin is that it easily integrates with any of the WordPress themes.
With the help of this plugin any of the users can easily submit tickets right from the front end and here you agents can easily help them right from the WordPress backend-easily along with setting up the custom fields. Here you have also got an option to your users that they accept your terms or conditions right before they open any ticket.
You can simply use this plugin for providing multiple support for the multiple products. Basically, this one is only and the only helpdesk and support ticketing plugin that can easily match all of the features of the SAAS solutions just like the Zendesk and Helpscout. You can easily download and set up this plugin right within 5 minutes. This plugin offers tons of user-friendly features that can easily let you offer world-class support to your customers.
- Rest API
- Sorting and Filtering
- Unlimited Tickets (Free)
- Unlimited Agents (Free)
- Agent Collaborations
- Unlimited Users (Free)
- WooCommerce Integration
- Unlimited Products (Free)
- Unlimited Tags (Free)
- Agents can also view their tickets or all the tickets
2.WSDesk- WordPress HelpDesk & Support Ticket System
WSDesk is one of the best and free-of-cost helpdesk WordPress plugin that offers fully functional and flexible features. The best and most interesting feature of this plugins is that it can create support tickets right through emails. Here both of the guest along with registered users can easily submit tickets right through the Email or the Support Form.
Basically WSDesk paks all of the basic features that are required to set up an online support ticket support system. This one is simple and user-friendly WordPress support ticket system plugin that can help you in managing all of your customer’s doubts and queries seamlessly. And here all of your customer’s complaints generally turn right into trackable support tickets and it will really make your job effortless and easy.
WPDesk is designed keeping right into the consideration every issue basically faced right in the process of finding the best and right support system for your business. This is one light-weight and that Ajax based plugins that will never slow down your website loading speed. And the best part is that this plugin is absolutely free! So you easily make use of it.
- Email Piping
- WPML Support
- Quick-Setup Wizard
- Tabbed Ticket View
- Faster Page Loading
- Email-Filtering and Blocking
- Agent Performance Analysis and Reports
- It has the custom ticket submission form
- Quick view for the tickets and quick-reply
3.WordPress Advanced Ticket System- Elite Support Helpdesk
WATS (WordPress Advanced Ticket System) is one of the best alternative and complete support ticket system for WordPress. This plugin basically allows its users to submit tickets to reports problems along with setting up of status, product and priority and the type of each ticket that is submitted right into this WordPress support plugins.
It has the HTML WYSIWYG editor right for the ticket submission along with the ticket update right in the frontend, but this feature only comes into play in the premium version only. WATS is the one of the reliable easy ticket management for the large organizations.
WATS is the perfect WordPress Support Plugin for the providing the top-notch support along with the advanced issue management. This plugin generally offers tons of helpful features that are flexible and fully functional helps you get a step ahead. There were a lot of options available that generally allows you to set it up according to your needs that is what makes this plugin fit for the needs of the Ticket Support management system.
- IT Ticketing System
- Repair Tracking system
- Complaint Ticket System
- Trouble Report System
- Comes with the Call Log System
- Come with service request system
- Contact form with database tracking
- CRM (Customer Relationship Management) system
- Offers easy ticket management for the large organizations
4.JS Support Ticket
JS Support Plugin is the WordPress most easily and complete Helpdesk system. This plugin is a trusted and open source support system that is simple, easy to use and reliable that offers web-based customer support system. Here users can simply create a ticket right from the front-end. This plugin is built using the WordPress best practices right both on the front and the back end. That mainly results in an efficient and robust intuitive plugin.
JS Support builds on the basis of the latest style and you will really find it easy to use. You can use various shortcodes offered by this amazing plugin. It offers fully responsive layouts so that users can use the ticket system for their laptops, tablets or from the smartphones. The best part is that the layouts can be easily adjusted according to the devices.
It also offers the customized and the predefined email templates that can be sent to the user’s right when the alerts are set. Just avoid the time spent in order to create the alert messages every time. This plugin also allows your customers to simply attach files right with their message. JS Support Ticket plugin is multi-language so that it is more flexible.
- Front-end ticket creation
- HTML Editor for the ticket issues
- Custom Fields for tickets
- Fully flexible and easy to use
- Fully Customizable and Configurable
- Easy to translate and bootstrap base design
- Here admin can easily change the order of ticket fields
- Offers shortcodes for my tickets and new tickets form
- Comes with notifications and autoresponders on the new ticket creation
5.WP Support Centre
This plugin- WP Support Centre is the reliable and easy to use help desk plugin that generally allows the registered clients or the guests in order to submit the tickets that can be easily managed by the agents by using the administration panel.
Here the clients and the guest can easily select the relevant category and choose all of the priority of the tickets and also will be able to include the file attachments. The agents and the administrators can easily manage and respond to the tickets via the administration panel along with giving a response to the tickets easily.
If somehow the email piping and IMAP is enabled then the clients can easily reply to all of these emails that will update all of the tickets and alert the agent with the help of emails.
- Ticketing Filtering
- Delete Tickets
- Email Piping
- File Attachments
- Agent/Supervisor Management
- It can create new tickets from the scratch
- Tickets can be shared b/w the users
- Provides account information section for users
- It can add notes to the tickets without notifying the user
Now you have got the list of best Free Support Ticket System WordPress Plugins that can help you in creating a great customer experience and also allows you to interact with their customers in an effective way.
The plugins offer free services but i would like to say if you want more flexibility and features then you should get started with the pro version. Benefits of using Pro Version is that these plugins easily interact with any WordPress theme and will not affect your website loading time.
I hope this post helped you in finding the Best WordPress Ticket Support Plugins. Do share this post on social media platforms like Facebook, Twitter, and LinkedIn.